At LUXE Life Coaching,  we have a mission to help women stop dieting and start living through wellness education and coaching so they can lose weight for the last time and go on to live a purposeful, more fulfilled life.  To do this, we focus on three core beliefs:

  • Growth - We are committed to helping each woman evolve into the next best version of themselves

  • Love - Evolving into the next version of ourselves won't be easy, but focusing on loving the journey makes it more meaningful

  • Contribution - As each woman marks WEIGHT LOSS off their "to-do" list, they create the mental space and energy to contribute their own gifts and talents to their community

About Jennifer Dent Brown

Jennifer Dent Brown, founder, and CEO, is a certified, Health, Life, and Weight Loss Coach, host of a widely popular podcast, and Founder of the quickly growing brand, Stop. Dieting. Forever.™ What began as a decades-long struggle with her own weight, has blossomed into a company with a mission to help as many women as possible get off the weight loss struggle bus for good. Her passion to serve others has provided audiences with countless hours of content via her podcast and social media, where you can follow along her journey to help women learn to Stop. Dieting. Forever.™ Learn more at jenniferdent.com.

WHAT IT’S LIKE TO WORK WITH THE CEO

Jennifer Dent Brown is a 6 figure health, life, and weight loss coach for women. She is highly creative, passionate about her people, and is constantly solving problems to help her clients get the best and the fastest results. She is often inspired to try new things and will often share her “divine downloads” at team meetings that the team will execute and experiment with.

She loves data and appreciates a good-looking, easy to comprehend dashboard. Overdelivery and process improvement are at the core of many of her ideas. On the front end, how can we provide the wow factor and on the back-end how can it be streamlined?  She expects her team to consider that as they work on projects and tasks. She spends most mornings focusing on her mental and physical health, but by 11 AM she’s available to her clients and her team.

She is generous and likes to thank her team with appreciation gifts such as, launch bonuses or popping a surprise in the mail. She believes that team members' well-being is important and should have time off for mental health and vacations, but has an expectation that all projects must be completed with precision, even if that means you re-do a project late at night or on the weekends if mistakes were found and corrections were given. She thrives on connection, values her team’s ideas and opinions, and is transparent with the company.

She has an open-door policy and welcomes team feedback. She’s a visionary who moves extremely fast and expects her team to keep up with the rapid scaling. She is obsessed with personal development and is always looking to be a better human, coach.

Open Positions

OPERATIONS ASSISTANT

LUXE Life Coaching is looking to work with an Operations Assistant to create a welcoming, friendly, and luxe client experience for private and group clients. This is a contracted role, starting at 20 hours/month with a 90-day chemistry period. This role will require completing administrative tasks, content creation and repurposing, SOP creation and maintenance, client management, and lead generation. This person will be excited by learning how to run the front end and the back end of the company. The idea of being a long-term team member in a fast-paced, high-vibe, hands-on environment with a heart to serve is intriguing. 

OUTCOMES/OWNERSHIP

  • Client management including onboarding, offboarding, and data tracking

  • Program support including scheduling group coaching calls, uploading recordings to member portal, scheduling FB posts 

  • Repurpose existing content to create new content for blog and social media posts

  • Create, manage, and update SOPs and a schedule to update quarterly 

  • Managing all aspects of lead generation including podcast pitching

  • Event planning

[ONGOING TASKS]

Team Management/Support

  • Develop weekly agendas and lead weekly team meetings with a standardized outline to give updates and insights on outstanding projects

  • Provide assets and links for contractors to do their responsibilities i.e. guest coaches have the links for coaching calls and login instructions, etc. 

  • Find, interview, and manage contractors to do one-off projects like video editors or web designers to update client testimonials page

Group Program Management: Stop. Dieting. Forever. 

  • Assist in the day-to-day management of the group program

  • Monitor client progress from onboarding to offboarding by tracking their progress in Airtable

  • Manage program calendar in AddEvent

  • Schedule group coaching calls in Zoom

  • Create time-stamped coaching call notes from weekly sessions

  • Upload video coaching calls to Thinkific and audio calls to private podcast

  • Write, create, and schedule weekly email reminders in Flodesk

  • Schedule “support station” virtual sessions throughout the month in Zoom and AddEvent

  • Create art and schedule FB posts to celebrate clients for birthdays, achieving forever weight, and other client wins

  • Assist in monitoring client activity in the Facebook group

  • Monitor the client care inbox and answer questions 

  • Track group coaching clients’ progress in Airtable

  • Report on goal achievement and progress

  • Billing, Follow up on missed payments

Private Client Management (1-5 clients)

  • Monitor private client progress from onboarding to offboarding

  • Track private client call attendance in Airtable

  • Send private client communications as necessary for missed sessions etc.

  • Send contracts and order gifts for new clients

  • Track the end date for all clients

  • Billing, follow up on missed payments, and processing late cancellation fees

SOPs and Admin 

  • Assist in maintaining SOP library and managing updates quarterly

  • Create new ones as needed

Content Creation and Repurposing - content repurposing training will be provided

  • Create social media graphics from Canva templates

  • Schedule social media

  • Upload and schedule emails

  • Repurpose existing content into other formats

  • Upload podcast episodes to Podbean and the website

  • Track and report on key metrics

  • Assist as needed in launches

Lead Generation

  • Create and manage pitching process to podcasts (pitching training will be provided) 

  • Find speaking engagements for Jennifer to apply

  • Manage existing referral program with current clients

  • Be creative!

Event Planning

  • Find and book space for small client in-person dinners (2-3 a year)

  • Fine, interview and book vendors for virtual client events (2x a year)

  • Plan annual LUXE Live Experience in September - this includes finding space, interviewing, booking, and managing vendors (photographers, videographers, MUA, etc), create minute-by-minute schedules for Jennifer and clients, put together event packets and gift bags for clients, manage communication among all vendors to ensure all needs are met and everyone has the necessary instructions to complete their role, coordinate with the  day of event coordinator, create event playbook to be repurposed for future events

  • Maintain a budget for the event expenses

[SOFTWARE]

  • Slack

  • Airtable

  • Thinkific

  • Google Drive and Google Docs

  • Add Event

  • ThriveCart

  • Zoom

  • Loom

  • Podbean 

  • Otter.ai

  • Squarespace

  • Youcanbook.me

  • Whimsicle

[WORK EXPECTATIONS]

This is a role with a flexible schedule outside of our standing Weekly Call (TBD).

You are expected to have a strong internet connection that can handle video calls via Zoom.

[WORK SCHEDULE]

This is a contracted role, starting at 10 hours/month with a 90-day chemistry period. Additional hours are required during a launch and for virtual team planning days. 

[QUALITIES]

Someone would be successful if they have the following qualities:

  • Perfectionist level of attention to detail

  • Creative problem solver that is resourceful and doesn’t stop at the first obstacle (or the 30th)

  • Enjoys checking things off a list and hates open loops or open projects

  • Is comfortable with ambiguity

  • Isn’t afraid or offended with direct feedback 

  • Is an over communicator when it comes to deadlines and expectations

  • Loves thinking of different ways to surprise and delight clients and team members

  • Doesn’t mind doing administrative tasks to learn the business as the company grows

  • Can handle many moving plates with small tiny details 

  • Plans ahead for time off making sure all tasks are covered and actually takes time off

  • Desires a long-term relationship with a rapidly growing company

  • Has no interest in being an entrepreneur long term

[A WEEK IN THE ROLE]

A regular week in the role: all tasks completed in the allotted time (5 - 10 hrs a week) 

  • You prepare the agenda in a Google Doc and meet with Jennifer and provide an update on the contractor project status (1 hour)

  • Check clientcare@jenniferdent.com inbox and answer questions (15 minutes)

  • Upload 2 weekly coaching calls (30 minutes)

  • Create/Update 3 SOPs around client onboarding in Whimsicle (2 hours)

  • Pitch 2 podcasts for Jennifer (1 hour)

  • Repurpose and create 5 - 10 captions for social media and schedule posts (2 hours)

  • You create and schedule session (coaching calls, support station events) email reminders for the upcoming month in Flodesk (30 minutes)

  • You post the weekly podcast episode on Podbean, create the show art, publish it on the website and create the show notes (30 minutes)

  • Send a confirmation calendar invitation and email to a podcast guest (15 minutes)

[COMPENSATION]

Flat rate $1,200 for 20 - 30 hours a month 

Application deadline is 10:00pm ET, Tuesday, May 23rd.